Billing, Cancellation & Refunds

This policy explains how ShadowOps handles paid plans, recurring charges, AI credits, cancellations, failed payments, and refunds.

1. Waitlist and preview access

Joining the waitlist does not create a paid subscription and does not authorize a charge. Pricing and availability shown during the private preview are informational unless a checkout page clearly states otherwise.

2. Charges and renewals

Before you purchase, checkout will show the plan, price, billing interval, applicable taxes or fees, renewal behavior, and material limits. A subscription renews for the displayed interval until you cancel it. We use payment processors such as Stripe or PayPal when enabled; their checkout and account terms also apply.

3. Cancellation

You may cancel through the available customer billing portal or by contacting [email protected]. Cancellation stops future renewal charges. Unless checkout says otherwise, access continues through the current paid period, while one-time credits and usage entitlements are handled according to the plan terms shown at purchase.

4. Refunds and credits

Unless required by law or expressly stated at checkout, subscription fees are non-refundable and unused portions are not prorated. We may issue a refund or account credit in cases of duplicate charges, billing errors, or service-specific commitments. Purchased AI credits do not expire unless the purchase page says otherwise; credits have no cash value and cannot be transferred.

5. Price changes and taxes

We may change prices or plan features. For recurring plans, we will provide advance notice where required and the new price will apply at the next renewal unless you cancel. You are responsible for applicable taxes, duties, and accurate billing information.

6. Failed payments and disputes

A failed payment may result in retries, suspension, or termination after reasonable notice. Contact us promptly about a billing error so we can investigate. Do not initiate a chargeback instead of contacting us for an ordinary billing dispute; we may suspend an account while a payment dispute is investigated.

7. Contact

For billing questions, refunds, or cancellation help, contact [email protected] and include the account email, transaction date, and a description of the issue. Never send full payment-card numbers by email.